We at Macquarie Psychology are sensitive to the impact that COVID-19 is having on everyone. Our telehealth services are convenient, straightforward and similar to face-to-face therapy. If you are having a hard time coping right now, our supportive, caring and knowledgeable team of therapists are here to help you. No matter where you are, you can connect with our therapists online or by phone from the comfort of your own home.

Telehealth (consultation by video or phone) has been recommended by the Australian Government as a suitable medium to enable vital continuity of care for all clients requiring psychological assessment, treatment and / or support during the current COVID-19 pandemic. Macquarie Psychology is providing services through this initiative for new and existing clients.

Consultation via Phone Call

If you have booked a phone session, your therapist will call you at the time of your appointment.

Consultation via Video Call

If you have booked a video call, please read the information below.

Some Telehealth Tips

Macquarie Psychology is using a video platform called Coviu. It is browser-based, so you don’t need to install a special application, just use Google Chrome or Firefox if you are on your desktop, laptop, android phone or tablet. If you are using your an iPhone or iPad, you will need to use Safari. 

The link we use is always the same:

Click on the link above and Coviu will open in a Web browser. You will now see a page that says START VIDEO CALL.

Click this link, and you will be directed to our virtual waiting room as a guest. Follow the instructions to take a photo and provide some personal information to inform your therapist about who is in the waiting room. None of this information is stored by Coviu or reused anywhere else. If you would prefer not to take a picture of yourself, just lean out of the view of your webcam and snap. Enter your name and click continue.

Also, please make sure your microphone is on, your camera is working, and that you join from either a Google Chrome or Firefox Web browser, or Safari if using your iPhone or iPad.

In the event of any difficulty with the connection, please have your mobile phone nearby so we can contact you.

Your video consultation experience will be best if you:

Finally, please note that Coviu is a safe and secure environment. None of the data exchanged in a Coviu call is saved anywhere. All audio, video and data is encrypted between you and your therapist so nobody can listen in to the call.